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9-1-1 Emergency Service

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9-1-1 Emergency Service


The Regional District established 9-1-1 emergency service in 1991. Emergency 9-1-1 service is provided to over 210,000 residents within the Regional District of Fraser Fort George, Cariboo Regional District, Regional District of Kitimat-Stikine, and the Regional District of Bulkley-Nechako.

In 2014 the 9-1-1 call answer service was transferred to the E-Comm centre in Vancouver. Calls are dispatched to dispatchers in Prince George and Kamloops who dispatch police officers, firefighters and paramedics to emergency situations. The E-Comm centre is able to deliver increased staffing during sudden influxes of high 9-1-1 call volumes and provides a robust infrastructure and layers of redundancy for the service, all at a significant cost savings. Pictured are the E-Comm dispatchers.

Text with 9-1-1 was introduced to the northern interior in 2016. The service allows people who are deaf, deaf-blind, hard-of-hearing or speech impaired to contact 9-1-1 through a specialized text service.