COVID-19 - RDFFG

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News / COVID-19

RDFFG Services during COVID-19

With cold and flu season upon us as well as the continued impact of COVID, we are working on contingency plans in the event we do not have sufficient staff to safely operate our facilities. Unfortunately this means there may be times where this results in temporary, short-term closures of some of our facilities such as recreations centres and transfer stations, potentially with little or no advance warning. We may also experience staff shortages in some of our other departments which may result in longer wait times for service. Should this occur, we will notify the public via social media and our website and we ask for your patience and understanding.

To help keep visitors and staff healthy and facilities and services operating, we ask the public take the following steps:

Avoid accessing facilities if you are unwell or have been told to isolate
Masks are recommended
The 155 George Street office in Prince George is open for walk-ins, but calling ahead for an appointment is preferred
Avoid cash payments when other payment methods are available

With your assistance, we can continue to provide safe and healthy facilities for our staff and visitors.

Landfills and Transfer Stations

All landfills and transfer stations remain open. Physical distancing protocols are in place with fewer vehicles on site at one time. It is recommended to wear face masks at all Regional District facilities, including landfills and transfer stations. Given the potential for longer line ups, please avoid unnecessary trips to any waste disposal facilities.

Residents with curbside garbage and recycling collection should continue to utilize these services for household waste, reducing unnecessary trips to landfills or transfer stations. Please also adopt waste reduction and recycling practices to reduce the pressure on these facilities.

Corporate Office

The Regional District office at 155 George Street is open to walk-ins Monday to Friday, 8:30 am to 12:30 pm and 1:30 pm to 5:00 pm. Appointments are preferred and can be booked by calling 250-960-4400. Masks are recommended.

For questions and to request appointments call 250-960-4400 or 1-800-667-1959, or email district@rdffg.bc.ca. Alternative ways of conducting business are also listed below:

Financial Services

To reduce in-person visits to the RDFFG office for either accounts payable or receivable, these online options are available:

For those with accounts with the RDFFG or those making utility payments, payment options are listed here.
Vendors can complete an EFT application available here to ensure payment is received without delay. Any invoices should be emailed in PDF format to financialservices@rdffg.bc.ca.

Building Permits and Inspections

To apply for a building permit or schedule a building inspection in Prince George call ahead to make an appointment at the Regional District office at 250-960-4400 or 1-800-667-1959. In the Robson Valley, inspections and appointments can be scheduled by calling 250-569-4211.

For everyone's health and safety, building inspections on existing, occupied homes are assessed by the inspector on a case by case basis before entering the home. Only one household member can be present inside at the inspection, social distancing of six feet must be maintained and masks should be worn. Please do not schedule an inspection if any household member has:

COVID–19 symptoms
been in contact with a confirmed COVID-19 case within 14 days
travelled outside the country in the past 14 days

Land Use / Planning Services

People looking for land use (zoning) information are asked to contact the Regional District office at 250-960-4400 or 1-800-667-1959 to speak to a planner.

Alternatively, an online mapping system is available here.

FOI Requests

FOI applicants are asked to phone in with inquiries or to email your application to FOI@rdffg.bc.ca.

Responses to requests for information will be emailed where possible.

We endeavor to respond to FOI requests in a timely manner; however, this is dependent on the type of information requested and staff resources during the COVID-19 pandemic. The Provincial Privacy Commissioner directed that local governments have up to 60 working days to respond to requests during this time.